Shipping policy
SHIPPING POLICY
Thank you for shopping with Izama Creations. Each order is prepared with care, and many of our pieces are individually handcrafted. Please review the information below before placing your order.
ORDER PROCESSING
Because Izama Creations specializes in handmade jewelry, processing times may vary depending on the item.
Ready-to-ship items are generally processed within 3–5 business days.
Handmade cold porcelain, made-to-order, or custom pieces may require up to 7 business days for processing before shipment. This allows adequate time for creating, drying, finishing, sealing, assembling, inspecting, and packaging each piece properly.
Any longer or special processing time will be noted in the individual product description whenever applicable.
Business days do not include weekends or U.S. federal holidays.
Processing time begins after your order and payment have been successfully received.
Please remember that processing time and shipping/transit time are separate.
SHIPPING RATES & DELIVERY
Shipping rates and available delivery options will be calculated and displayed at checkout based on your order and shipping destination.
Once your order has been shipped, estimated delivery time will depend on the shipping method and carrier selected.
Delivery dates provided by carriers are estimates and are not guaranteed by Izama Creations.
TRACKING YOUR ORDER
When tracking is available, you will receive a shipping confirmation with your tracking information once your order has been prepared for shipment.
Please allow time for the carrier to update tracking information after your shipping label has been created.
PLEASE CHECK YOUR SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible at izamacreations2018@gmail.com.
We will make every effort to update the address if your order has not yet shipped, but we cannot guarantee that changes can be made once processing or shipment has begun.
Izama Creations is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
RETURNED PACKAGES
If a package is returned to Izama Creations because of an incorrect or incomplete address, an unsuccessful delivery attempt, or another issue outside of our control, we will contact you.
Additional shipping charges may be required to resend the package.
Original shipping charges are non-refundable unless the return resulted from an error made by Izama Creations.
LOST OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including weather, carrier delays, holidays, or other disruptions.
If your package appears to be significantly delayed or lost, please contact us at izamacreations2018@gmail.com, and we will assist you in reviewing the tracking information and, when appropriate, working with the carrier.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
Check around your property and mailbox, ask household members or neighbors, and allow up to 24 hours in case the carrier marked the package delivered before final delivery.
If you still cannot locate the package, contact us so we can help determine the appropriate next steps with the carrier.
Izama Creations cannot guarantee replacement or reimbursement for packages that are confirmed as successfully delivered and later lost or stolen, except where otherwise required by law.
DAMAGED ORDERS
We carefully package our handmade pieces to help protect them during transit.
If your order arrives damaged, please contact us within 5 days of delivery at izamacreations2018@gmail.com and include:
Your order number
Clear photographs of the damaged item
Photographs of the shipping packaging when possible
A brief description of the issue
Please keep the item and original packaging until we have reviewed your request.
Damaged-item requests will be handled according to our Return and Refund Policy.
HANDMADE ITEMS
Please remember that Izama Creations jewelry is handcrafted rather than mass-produced.
Minor variations in shape, size, texture, color, pattern, hand-painted details, or placement are a natural part of the handmade process and are not considered shipping damage or product defects.
These differences are part of what makes each Izama creation unique.
INTERNATIONAL SHIPPING
If international shipping is available at checkout, customers are responsible for any applicable customs fees, import duties, taxes, or other charges imposed by their destination country.
International delivery times may vary due to customs processing and other circumstances outside our control.
QUESTIONS ABOUT YOUR ORDER?
If you have questions regarding shipping or an existing order, please contact:
Izama Creations
izamacreations2018@gmail.com
We appreciate your patience while your order is prepared and your support of handmade art. Every Izama piece is created and packaged with care. 🇵🇷❤️