Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at izamacreations2018@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at izamacreations2018@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at izamacreations2018@gmail.com.
Returns & Refund Policy
At Izama Creations, every piece is individually handcrafted with care. Because our jewelry is made by hand using materials such as recycled paper, cold porcelain, and other artisan materials, small variations in shape, texture, pattern, size, or color may naturally occur.
These differences are part of the handmade process and make each piece unique. Natural handmade variations are not considered defects.
Returns
We accept eligible returns within 14 days of delivery.
To qualify for a return, your item must be:
Unworn and unused
In its original condition
Returned with its original packaging
Requested within 14 days of confirmed delivery
Please contact us before returning an item so we can provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged, defective beyond normal handmade variations, or we sent the incorrect item.
Earrings & Hygiene
For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged once delivered.
However, if your earrings arrive damaged or there is a problem caused during production or shipping, please contact us so we can make it right.
Custom & Personalized Pieces
Custom-made, personalized, or specially requested pieces are final sale and are not eligible for returns or exchanges unless they arrive damaged or incorrect.
Handmade Variations
Please remember that Izama Creations jewelry is not mass-produced.
Minor differences or irregularities may include:
Slight variations in shape or size
Small differences in hand-painted details
Variations in recycled paper patterns
Minor texture differences in cold porcelain
Slight differences in color or placement
Subtle marks created during the handmade process
These characteristics are part of what makes each Izama piece one of a kind and are not considered manufacturing defects.
Colors may also appear slightly different depending on lighting, photography, or your device screen.
Damaged or Incorrect Items
We carefully inspect our jewelry before shipping. However, if your order arrives damaged, broken, or incorrect, please contact us within 5 days of delivery.
Please include:
Your order number
A description of the problem
Clear photos of the item and packaging
Once reviewed, we may offer a replacement, repair, store credit, or refund depending on the situation.
Please do not discard damaged items or packaging until your claim has been reviewed.
Refunds
Once an approved return is received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method.
Original shipping charges are non-refundable unless the return is due to an error by Izama Creations.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Exchanges
Because many of our pieces are individually handmade and may be one of a kind, we cannot guarantee that an identical replacement will be available.
When possible, we will gladly work with you to find a suitable solution.
Questions?
We want you to love the piece you receive.
If you have any questions or concerns about your order, please contact Izama Creations before returning an item so we can assist you.
Thank you for supporting handmade art and our small business. 🇵🇷❤️