Return & Refund Policy

Returns & Refund Policy

At Izama Creations, every piece is individually handcrafted with care. Because our jewelry is made by hand using materials such as recycled paper, cold porcelain, and other artisan materials, small variations in shape, texture, pattern, size, or color may naturally occur.

These differences are part of the handmade process and make each piece unique. Natural handmade variations are not considered defects.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must be:

Unworn and unused

In its original condition

Returned with its original packaging

Requested within 14 days of confirmed delivery

Please contact us before returning an item so we can provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective beyond normal handmade variations, or we sent the incorrect item.

Earrings & Hygiene

For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged once delivered.

However, if your earrings arrive damaged or there is a problem caused during production or shipping, please contact us so we can make it right.

Custom & Personalized Pieces

Custom-made, personalized, or specially requested pieces are final sale and are not eligible for returns or exchanges unless they arrive damaged or incorrect.

Handmade Variations

Please remember that Izama Creations jewelry is not mass-produced.

Minor differences or irregularities may include:

Slight variations in shape or size

Small differences in hand-painted details

Variations in recycled paper patterns

Minor texture differences in cold porcelain

Slight differences in color or placement

Subtle marks created during the handmade process

These characteristics are part of what makes each Izama piece one of a kind and are not considered manufacturing defects.

Colors may also appear slightly different depending on lighting, photography, or your device screen.

Damaged or Incorrect Items

We carefully inspect our jewelry before shipping. However, if your order arrives damaged, broken, or incorrect, please contact us within 5 days of delivery.

Please include:

Your order number

A description of the problem

Clear photos of the item and packaging

Once reviewed, we may offer a replacement, repair, store credit, or refund depending on the situation.

Please do not discard damaged items or packaging until your claim has been reviewed.

Refunds

Once an approved return is received and inspected, we will notify you.

If approved, your refund will be issued to your original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Izama Creations.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Exchanges

Because many of our pieces are individually handmade and may be one of a kind, we cannot guarantee that an identical replacement will be available.

When possible, we will gladly work with you to find a suitable solution.

Questions?

We want you to love the piece you receive.

If you have any questions or concerns about your order, please contact Izama Creations before returning an item so we can assist you.

Thank you for supporting handmade art and our small business. 🇵🇷❤️